Shipping Policy

At Green Houses CBD, we take special care in shipping cannabis-derived products in compliance with EU and French regulations (THC < 0.2%). This policy outlines our shipping practices, restrictions, and delivery timelines.

France (Mainland)

We ship throughout mainland France via Colissimo and Chronopost. All packages require adult signature (18+) upon delivery.

European Union

We ship to most EU countries where CBD products are legal. Some restrictions apply to cannabis flowers - please check product pages.

International Restrictions

We cannot ship cannabis-derived products to countries where they are prohibited, including but not limited to:

• United States
• Australia
• Certain Middle Eastern countries

All cannabis products are shipped with:

• Discrete, unbranded packaging
• Odor-proof containers for flowers
• Temperature-controlled packaging when required
• No mention of cannabis on exterior labels
• Required legal documentation including lab reports

Note: While we take these precautions, we cannot guarantee against customs inspections in your country.

* Delivery times are estimates and not guaranteed, especially for international shipments which may be delayed by customs.

All cannabis product shipments require age verification:

• At checkout through our third-party verification system
• Upon delivery - carriers will request ID if recipient appears under 25
• For medical cannabis - additional documentation verification

Important: Failed age verification at delivery will result in package return and refund minus shipping costs.

Customs & Duties

International customers are responsible for:

• Any import duties, taxes, or customs fees
• Compliance with local cannabis laws
• Providing required documentation for clearance

Legal Risks

By ordering internationally, you acknowledge that:

• Cannabis laws vary significantly by country
• We cannot intervene with customs seizures
• Refunds are not provided for confiscated packages

If your package is lost or damaged in transit:

1. Contact us within 14 days of shipment date
2. Provide photos of damaged items and packaging
3. We will file a claim with the carrier
4. Once verified, we will replace or refund as appropriate

Note: Due to cannabis regulations, some products may not be eligible for reshipment to certain locations.

We may update this shipping policy to reflect changes in:

• Cannabis regulations in France or destination countries
• Carrier policies regarding cannabis products
• International shipping agreements

Contact our cannabis shipping specialists: